We are seeking a highly organized and detail-oriented Office Administrator & CRM Assistant to join our dynamic team. This role is crucial in ensuring smooth office operations and effective management of customer relationships. You will be responsible for providing administrative support, managing day-to-day office tasks, and assisting with the upkeep and operation of our CRM system.
Key Responsibilities:
Office Administration:
- Manage daily office operations, including coordinating meetings, answering phone calls, and handling incoming/outgoing mail.
- Maintain office supplies by tracking inventory and placing orders as needed.
- Assist in organizing company events, travel arrangements, and appointments.
- Handle general administrative duties such as filing, data entry, and document management.
- Liaise with vendors, contractors, and service providers to ensure office maintenance and services are up-to-date.
- Assist in maintaining office equipment and facilities.
CRM Management:
- Input and update customer data in the CRM accurately and efficiently.
- Track customer interactions and ensure data integrity within the CRM.
- Generate reports and track key metrics related to customer engagement and sales performance.
- Support the sales and customer service teams by ensuring CRM data is accessible and up-to-date.
- Assist in troubleshooting CRM issues and provide basic technical support.
Qualifications:
- Education: Master's degree in Business Administration or related field is preferred.
- Experience: Minimum of 2 years’ experience in office administration or a similar role.
- CRM Experience: Previous experience working with a CRM system
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general office equipment.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
Personal Attributes:
- Strong problem-solving skills and initiative.
- High level of professionalism and confidentiality.
- Excellent interpersonal skills with the ability to work both independently and as part of a team.
- Ability to adapt to changing priorities and a willingness to learn new tools and systems.
Benefits:
- Competitive salary based on experience.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Do you have the necessary skills and experience for this role? For more information or to submit your application, email admin@otech.com.mt or call us on 21805496.